Contractual Right of Withdrawal (Section 3 of the Terms and Conditions)
The seller grants the customer a contractual right of withdrawal under the following conditions:
3.1 The customer has the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer, who is not the carrier, takes possession of the last goods. (Important: Since these are medical products, they must not be used and must be returned in unused condition.)
3.2 To exercise his right of withdrawal, the customer must inform the seller of his decision to withdraw from the contract by means of a clear statement in written form (e.g., a letter sent by post, fax, or email). To comply with the withdrawal period, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the withdrawal period expires.
3.3 If the customer withdraws from the contract in accordance with the form and deadline, the seller shall refund the paid purchase price to the customer, but not the costs for the initial delivery and any costs incurred by the customer for the chosen payment method. The refund of the purchase price shall be made within fourteen days from the day on which the notification of withdrawal from the contract is received by the seller.
3.4 The seller may refuse repayment until he has received the goods back in full.
3.5 The customer must return or hand over the goods to the seller without delay and in any case no later than fourteen days from the day on which he informed the seller of the withdrawal from the contract. The deadline is met if the customer sends back the goods before the expiry of the fourteen-day period.
3.6 The customer bears the costs and the risk of returning the goods.
3.7 The customer shall be liable for any diminished value of the goods in accordance with legal provisions.
3.8 If the customer withdraws from the contract in accordance with the form and deadline, the seller may charge the customer a processing fee for the resulting administrative effort, amounting to 15% of the net order value. However, the customer is permitted to provide evidence that no or substantially lower administrative expenses were incurred by the seller.